Refund & Cancellation Policy

Last updated: October 24, 2026

As Merchant of Record, LUZWAY PAYMENT SOLUTIONS LIMITED ("Payhaste") handles refunds and cancellations for purchases made through our Checkout.

1. Requesting a refund

Email support@payhaste.com with the statement descriptor (LUZWAY*PAYHASTE), the charge date and amount, the last 4 digits of the card used, and a short description of the issue.

2. Eligibility

Refund eligibility depends on the product purchased and the partner merchant's stated terms for that product. Where a product is faulty, not delivered, or not as described, you are entitled to a refund. For digital products that have been delivered and used, refunds are assessed case by case.

3. Cancellations

For subscriptions or recurring plans, you may cancel future renewals at any time by contacting us; cancellation stops further charges. Amounts already charged for the current period are handled under the applicable product terms.

4. How refunds are issued

Approved refunds are returned to the original payment method. Processing times depend on your card issuer or bank, typically within 5–10 business days after approval.

5. Response time

We acknowledge refund requests within 1–2 business days and aim to resolve them promptly after review.

6. Contact

LUZWAY PAYMENT SOLUTIONS LIMITED, 300-3655 Kingsway, Vancouver, BC V5R 5W7, Canada. Email: support@payhaste.com.